Shipping Policy

At PetVelvet , we aim to ensure a smooth and efficient shopping experience for all our customers. Please review our shipping policy below for information on processing, shipping, and delivery times.

1. Shipping Destinations

1.1 We currently ship to locations within India.
1.2 We do not ship to unserviceable P.O. Boxes or APO/FPO addresses at this time.

2. Processing Time

2.1 Orders are processed within 1-3 business days after payment is confirmed.
2.2 Orders placed after 18:00 IST will be processed the next business day.
2.3 Orders are not processed or shipped on weekends or holidays.

3. Shipping Methods and Costs

3.1 We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day
    2 Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the package.
    3.3 Free shipping is available on orders over  Rs 1000, unless otherwise specified in promotions.

4. Order Tracking

4.1 Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.
4.2 Please allow up to 24-48 hours for tracking information to update.

5. Delivery Timeframes

5.1 Estimated delivery times are provided at checkout but may vary due to factors outside our control, including weather, carrier delays, or customs processing.
5.2 If your order has not arrived within the estimated timeframe, please contact us at 9667819698.

6. Damaged or Lost Packages

6.1 We take great care in packaging your items to ensure they arrive in perfect condition. If your package is damaged during transit, please contact us within 7 days of delivery with photos and videos of the damage.
6.2 For lost packages, please reach out to us at 9667819698, and we will work with the shipping carrier to resolve the issue.

7. Returns and Exchanges

7.1 For information on returning or exchanging items, please refer to our Refund & Return Policy.

8. Contact Information

If you have any questions about our shipping policy, please contact us at:

  • Email: contact@petvelvet.in
  • Phone: 9667819698

  • Business hours: 24/7—always open for you.